Frequently asked questions
The answers to what we are asked most often. Your question isn't here? Just call.
What is the difference between help at home and a course?
With help at home we do something for you: we set up, repair or solve a problem. In a course you learn it yourself, on your own device and at your pace. We often combine the two.
Am I too old to learn this?
No. Anyone can learn anything. It just takes someone who takes the time and explains clearly. That is exactly what we do. Nobody should be left out of the digital world.
Do you really come to my home?
Yes. We come to your home, all over Luxembourg. That way we can work directly on your own devices and show you everything where you will use it later.
What does the help cost?
We charge by time, and a visit lasts at least one hour. Give us a quick call and tell us what it is about. We will then tell you beforehand what to expect. Feel free to collect several questions for one visit. More on the prices page.
Do I have to sign a contract or take out a subscription?
No. There is no subscription and no contract. You simply get in touch when you need help.
I don't really know what is wrong. Can I still call?
Of course. You don't need to know anything or prepare anything. Just describe what is happening. We will find out the rest together.
Do you also help at short notice when it is urgent?
Yes. If your phone gives up, the computer won't start or the printer won't print before an important appointment, we try to be with you at short notice. This is also possible at weekends, with an extra charge. If you can't reach us by phone straight away, just send a short message by WhatsApp, text or email. More on the quick help page.
Which languages do you explain in?
In Luxembourgish, German, French and English.
Which devices do you know about?
Smartphones and tablets (iPhone, iPad and Android), Windows and Mac computers, printers, TVs, speakers, cameras, vacuum and mowing robots and much more. Just ask.
Can you also explain AI or Facebook to me?
Yes. We show you how to use ChatGPT and other AI tools sensibly and carefully, and how to join in on Facebook, Instagram or YouTube without giving away too much about yourself.
What happens to my photos if my phone breaks?
Without a backup they may be lost. That is why we advise always keeping important photos in two places, for example also on an external hard disk or in the cloud. We are happy to set that up for you.
Is the cloud safe?
Large providers such as Apple, Google or Microsoft protect your data well if your account has a safe password. If you would rather not store your photos on the internet, use an external hard disk. We explain both options and you decide.
Can I arrange help for my parents or grandparents?
Yes, with pleasure. Many requests come from children or grandchildren. Tell us what it is about and who we should speak to on the spot. More on the for relatives page.
Are my data and passwords safe?
You always enter your passwords, PIN codes and LuxTrust codes yourself. We don't look at your private messages or photos unless it is necessary, and we treat everything we see as confidential.
Shall we come round?
Call or write to us. We briefly talk through what it is about and find a time in your home.